Shipping Returns Policy

Orders Are Generally Shipped In 1 Day After Your Order Is Processed And They Normally Take An Additional 1 – 5 Business Days To Arrive Based On Shipping Service Selected At Checkout.


Orders Are Processed Mon-Fri During Normal Business Hours.


You May Return Damaged Or Defective Merchandise Within 10 Days Of The Original Purchase Date For Replacement Or A Full Refund Minus Shipping Charges.



Satisfaction Guarantee


Direct Diesel Inc. Would Like You To Shop With Confidence. Your Complete Satisfaction Is Our Number One Goal. If, For Any Reason, You Are Not Satisfied With Your Purchase, Just Return The Item Within 30 Days From The Date It Was Received For An Exchange, Store Credit, Or Credit Depending On The Products Condition. Shipping And Handling Charges Are Not Refundable. See Complete Return Policy Below.




Shipping Policy


Direct Diesel Inc. Exclusively Ships Via FedEx Or USPS On All Orders Considered Non-Truck Freight. Direct Diesel Inc. Will Only Ship To The Fifty U.S States And Canada Which Excludes All Other International Destinations. In The Event That You, The Customer, Places An Order To An International Address Not Listed Above, Direct Diesel Inc. Reserves The Right To Cancel Your Order And Issue A Full Refund.


When Will My Product Be Shipped Out?


Products Marked “In-Stock” Ordered After The Cut-Off Time Will Leave Our Warehouse By The Next Business Day. Products Without This Message May Be Out-Of-Stock. If You Need Immediate Availability Please Use Our “Live Help” Feature Or Contact Customer Service.


How Long Will It Take To Receive My Product?


If The Product Is In-Stock Most Orders Are Received Within 1-6 Business Days From The Shipment Date Depending On Your Location And Shipping Service. Non-Stock, Special Order And Out Of Stock Items May Take 1-6 Weeks To Be Received. If You Would Like To Check Inventory Or Estimated Ship Date Please Contact Us.


Free Shipping


Direct Diesel Inc.’s Free Economy Ground Shipping Is Available On Online Purchases. This Free Shipping Offer Is Good Only To U.S Addresses Within The 48 Contiguous States, Which Excludes Hawaii, Alaska, Puerto Rico And The U.S. Virgin Islands. Free Shipping Is Ground. This Offer Does Not Apply To Truck Freight Items. DDI Reserves The Right To Select The Carrier Of Our Choice For This Free Shipping Promotion.



Canadian Duties & Taxes


The Recipient Of An International Canadian Shipment May Be Subject To Import Taxes, Customs Duties And Fees; Which Are Levied Once A Shipment Reaches The Recipient’s Country. Additional Charges For Customs Clearance Must Be Paid By You The Recipient; DDI Has No Control Over These Charges And Can’t Predict What They May Be. Customs Policies Vary Widely From City And Province; You Should Contact Your Local Customs Office For More Information. When Customs Clearance Procedures Are Required, It Can Cause Delays Beyond Our Original Delivery Estimates




Items Sold By Direct Diesel Inc. LLC, And Shipped To Destinations In The State Of California Are Subject To Tax.


Direct Diesel Inc. Reserves The Right To Change This Offer At Any Time.




Return Policy


  • Returns Must Be Packaged Securely In Original, Unopened Packaging.
  • Returns Must Be Received By DDI within 30 Days Of Customer Receipt (Determined By Carrier Tracking Info).
  • Returns Must Be In New, Re-Saleable Condition, With All Original Boxes, Packaging, Parts, Etc.
  • Upon Receipt; All Returns Will Be Inspected And, At Our Discretion, Credit May Be Refused And A Restocking Fee Of 20% + Original Shipping Fees May Be Assessed.
  • Original Shipping Charges Are Non-Refundable.
  • Customer Is Responsible For Return Shipping Charges


Refunds May Be Refused On These Terms


  • Product Has Been Installed/Used
  • Product Has Been Damaged From Install/Use Attempt
  • Product Is Shipped Back Against Terms Outlined In The Return Policy Above
  • Seal On Electrical Parts Is Tampered
  • Product Is Deemed Not Resell Able By Direct Diesel Inc. Due To Customer’s Actions




Core Returns

Core Credit Returns Will Be Accepted Within 30 Days Of Receipt. After 30 Days, Core Credit Refunds Will Be Reduced To 50%.


To Return Your Product Core For Credit, DDI Will Email You With Detailed Return Instructions. Please Wait For Shipment Instructions Before Shipping Any Cores, Many Cores Will Be Sent Directly To The Manufacturer.


DDI Recommends Using A Carrier That Provides Package Tracking To Ensure Your Product Gets Back Safely And Quickly. You Will Not Be Reimbursed For Shipping Costs Incurred In Shipping The Core. The Credit Card Used For The Purchase Of The Product Giving Rise To The Core Return Will Be Credited With The Core’s Original Invoiced Value After Inspection.


Please Drain All Fluids, If Any, From The Core. The Core Returned Must Be A Like-For-Like Make, Model, Type And Part Number. Cores Will Not Be Accepted From A Salvage Or Junkyard. Cores That Have Been Disassembled Or Have Missing And/Or Damaged Major Components Will Not Receive Full Core Credit.


Ver: 09.03.18