Zibbix Sensors You Can Trust

Returns Policy

Return Policy


  • Returns Must Be Packaged Securely In Original, Unopened Packaging.
  • Returns Must Be Received By DDI within 30 Days Of Customer Receipt (Determined By Carrier Tracking Info).
  • Returns Must Be In New, Re-Saleable Condition, With All Original Boxes, Packaging, Parts, Etc.
  • Upon Receipt; All Returns Will Be Inspected And, At Our Discretion, Credit May Be Refused And A Restocking Fee Of 20% + Original Shipping Fees May Be Assessed.
  • Original Shipping Charges Are Non-Refundable.
  • Customer Is Responsible For Return Shipping Charges


Refunds May Be Refused On These Terms


  • Product Has Been Installed/Used
  • Product Has Been Damaged From Install/Use Attempt
  • Product Is Shipped Back Against Terms Outlined In The Return Policy Above
  • Seal On Electrical Parts Is Tampered
  • Product Is Deemed Not Resell Able By Direct Diesel Inc. Due To Customer’s Actions




Core Returns

Core Credit Returns Will Be Accepted Within 30 Days Of Receipt. After 30 Days, Core Credit Refunds Will Be Reduced To 50%.


To Return Your Product Core For Credit, DDI Will Email You With Detailed Return Instructions. Please Wait For Shipment Instructions Before Shipping Any Cores, Many Cores Will Be Sent Directly To The Manufacturer.


DDI Recommends Using A Carrier That Provides Package Tracking To Ensure Your Product Gets Back Safely And Quickly. You Will Not Be Reimbursed For Shipping Costs Incurred In Shipping The Core. The Credit Card Used For The Purchase Of The Product Giving Rise To The Core Return Will Be Credited With The Core’s Original Invoiced Value After Inspection.


Please Drain All Fluids, If Any, From The Core. The Core Returned Must Be A Like-For-Like Make, Model, Type And Part Number. Cores Will Not Be Accepted From A Salvage Or Junkyard. Cores That Have Been Disassembled Or Have Missing And/Or Damaged Major Components Will Not Receive Full Core Credit.